By Anne von Loebbecke / May 2023
THE CHANGING ROLE OF A CMO
Per say, CMOs are used to pressure, but their existence is broadly challenged. Lately, several big-name companies have done away with the CMO position altogether - including Johnson & Johnson, Uber & also the well-known German beauty retailer Douglas. It’s an accelerating trend that slowly began a few years ago.
Companies are re-assessing, re-structuring & consolidating marketing duties & responsibilities with executives who have a broader area of responsibility. Those areas are often include sales, commercial functions such as product development, growth and more data & science driven functions as consumer experience & insights. This has led to titles such as “Chief Growth Officer”, “Chief Experience Officer”, “Chief Commercial Officer” or “Chief Brand Officer”.
It almost feels, that the word “marketing” needs a marketing campaign because there is a lack of understanding amongst organisations on the importance of the brand and marketing per se is no longer encompassing all that goes into brand building, consumer relationship building & growing revenues.
Marketing is not something that is going away or can be easily substituted by data only. Yes, data is a powerful tool, that everyone should use to generate more insights in order to be able to deliver better experiences that will lead to more engagement & ultimately also growth. But it’s not a question of marketing or data, it’s the combination of both that unlocks the full potential. It’s about combining the best of science with the best of art, than no matter how good & valuable your data is, data won’t be able to create emotions, inspirations & tangible experience that make consumers fall in love with your brand & build lasting relationships.
“ IT’S ABOUT COMBING THE BEST OF SCIENCE & ART TO UNLOCK THE FULL POTENTIAL”
Building a sustainable brand is not happening over night, neither will you see an direct impact in the next 48hours on brand building initiatives nor strategies. But the strengths of the brand is crucial for long term success & you have to feed, foster & build it carefully to stay true, reliable & authentic & keep engaging & interacting with the consumer in personal way.
This doesn’t imply that marketing is not an enabler for growth, marketing is very powerful tool when it comes to growth & relationship building, used in the right way and with the right marketing mix, it will deliver on short & long term strategic company KPI’s.
In order for the business to understand the value of marketing & brand building and the function itself as important & non-negotiable pillar within the organization, marketing needs to further develop while the business needs to re-empower the function of marketing
“CMOs NEED TO DEVELOP & EVOLVE ”
To gain back power & be re-empowered by the business, 1. CMOs need to simplify & break down marketing in a way that is easy to understand - leave our all the “bullshit bingo” marketeers usually use, and start speaking the language of the business without moving away from the essence of marketing per se. 2. Demonstrate, that marketing is delivering against all company goals - short & longterm & fueling a sustainable growth strategy. Clearly outlining what is meant to drive short term targets and what is used to build the brand & awareness. Be responsible for both sales overnight & brand overtime. 3. Develop a consumer centric & digital first strategy that looks across all consumer touch points in the consumer journey & deliver an experience that creates engagement, interaction & enables you to build consumer relationships & LTV within your funnel. 4. Build modern skills & be in close alignment with CTO / CIO to be able to have data & tech stacks in place to drive personalized communication for consumers. Being only able to understand data won’t be enough anymore as you need the infrastructure & marketing tech lead on their teams to maximize the consumer experience.
SUMMARY
There’s no doubt the CMO role is going to become more and more challenging, thanks to expectations for supporting the scope, speed and complexity the business requires. Next-generation CMOs will need to understand the nuances and power of brand, the emerging capabilities of technology and the hyper-speed shifts in culture and consumer behavior. They’ll need to build fluid, adaptable teams, work seamlessly with external resources and, of course, measure and optimize everything they do. CMOs are already grappling with all these same things, but velocity and complexity will make the future versions of these issues exponentially more complex. Being a CMO isn’t for the squeamish, but there may be no other role positioned to make nearly so great an impact.
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